Refund policy

✓ 30-Day Return Policy

✓ Free Return Shipping

✓ Fast Refund Processing

✓ Simple and Hassle-Free Procedure

 

We are confident in the quality of our products and want you to place your order with complete peace of mind.

If, for any reason, a product does not meet your expectations, you may return it within 30 days of receiving your order. We will make the return process as simple and convenient as possible.

30 Days to Make Your Decision

Once your order has been delivered, you have 30 calendar days to ensure that the product fully meets your requirements and is suitable for your project.

If the product is not the right fit, you ordered the wrong size, or simply changed your mind, you may request a return.

Free Returns

We cover the full cost of return shipping.

To initiate a return, simply contact us and provide your order number. We will send you a prepaid return shipping label along with detailed return instructions.

There is no need to arrange shipping yourself or pay for return delivery.

How to Return an Item

The return process takes only a few minutes:

1. Contact us by email and provide your order number.

2. Receive your prepaid return shipping label.

3. Securely pack the item and hand it over to the carrier.

We will take care of the rest.

Product Condition

Returned items must be in a condition suitable for resale.

The product must not show signs of installation, use, damage, or modifications that reduce its value or make it unsuitable for resale, including:

- signs of installation or mounting;

- mechanical damage;

- significant scratches, dents, or other visible defects;

- signs of extensive use;

- modifications or alterations to the product.

Opening the packaging and inspecting the product after delivery does not affect your right to return it.

Whenever possible, please return the product in its original packaging together with all accessories and components supplied with the order.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Damaged, Defective or Incorrect Items

We carefully inspect every order before shipment. However, shipping damage or occasional mistakes can happen.

If you receive a damaged product, a defective item, or an item different from the one ordered, please contact us as soon as possible.

We will promptly offer the most appropriate solution, including:

- replacement of the product;

- shipment of missing parts;

- full refund.

Refunds

Once the returned item has been received at our warehouse and inspected, the refund will be issued using the same payment method used for the original purchase.

Refunds are processed no later than 7 calendar days after the returned item has been received at our warehouse.

Need Assistance?

If you have any questions before or after your purchase, we are always happy to help.

E-mail: hello@cupkeepereu.com

We value our customers' trust and strive to make every purchase from CUP KEEPER simple, safe, and worry-free.